At Goldleaf Gardens, we strive to provide you with a seamless and efficient shipping experience for your gardening goods. This shipping policy outlines our procedures, timelines, and terms related to the delivery of your orders.


1. Shipping Methods:

We offer standard and expedited shipping options for domestic and international orders. Shipping methods may vary depending on the destination, weight, and dimensions of the items in your order.

2. Processing Time:

Orders are typically processed and dispatched within 1-2 business days of receiving payment, excluding weekends and public holidays. Please note that processing times may be longer during peak seasons or promotional events.

3. Shipping Rates:

Shipping rates are calculated based on the shipping method selected, the destination of the order, and the total weight and dimensions of the package. Shipping costs will be displayed at checkout before you finalize your purchase.

4. Delivery Timeframes:

Delivery times vary depending on the shipping method and destination:

  • Standard domestic shipping: 3-5 business days.
  • Expedited domestic shipping: 1-2 business days.
  • International shipping: 7-14 business days, depending on the destination and customs clearance process.

Please note that these are estimated delivery times and actual delivery may be affected by factors beyond our control, such as weather conditions or customs delays.

5. Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package through our chosen shipping carrier’s website.

6. Shipping Restrictions:

We currently ship to addresses within South Africa and select international destinations. Some remote or restricted areas may be excluded from our shipping coverage. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

7. Shipping Liability:

Goldleaf Gardens is not liable for any delays, losses, or damages incurred during the shipping process, except where such issues arise due to our negligence or fault. Once the package is handed over to the shipping carrier, responsibility for its safe and timely delivery transfers to the carrier.

8. Change of Address:

If you need to change the delivery address for an order that has already been placed, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been dispatched.

9. Contact Us:

If you have any questions, concerns, or special requests regarding shipping, please contact our customer service team at shipping@goldleafgardens.com.

By placing an order with Goldleaf Gardens, you agree to abide by the terms and conditions outlined in this shipping policy.