At Goldleaf Gardens, we are committed to ensuring your satisfaction with every purchase you make from us. This returns policy outlines your rights and our obligations regarding returns and exchanges in accordance with the Consumer Protection Act of South Africa.


1. Right to Return:

You have the right to return any item purchased from Goldleaf Gardens within 7 days of receipt for a full refund or exchange, provided that the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

2. Exclusions:

The following items are not eligible for return or exchange unless they are defective or damaged:

  • Items that have been used, altered, or damaged by the customer.
  • Perishable goods such as plants or seeds.
  • Custom-made or personalized items.

3. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange for a replacement or refund. We may request photographic evidence of the defect or damage to facilitate the process.

4. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer service team at returns@goldleafgardens.com to request a return authorization (RA) number and instructions on how to return the item.
  • Pack the item securely in its original packaging and include the proof of purchase.
  • Ship the item back to us at the address provided, using a trackable shipping method at your expense.

5. Refunds and Exchanges:

Upon receipt of the returned item, we will inspect it to ensure that it meets the return criteria outlined above. If the return is approved, we will process a refund to the original payment method or issue a replacement item, as per your preference.

6. Shipping Costs:

Shipping costs associated with the original purchase are non-refundable unless the return is due to a defective or damaged item. In such cases, we will reimburse you for the cost of return shipping.

7. Rights of Recourse:

If you believe that we have not complied with the terms of this returns policy or the Consumer Protection Act, you have the right to lodge a complaint with the relevant authorities or seek legal recourse as provided by law.

8. Contact Us:

If you have any questions, concerns, or requests regarding our returns policy, please contact our customer service team at returns@goldleafgardens.com.

By making a purchase from Goldleaf Gardens, you acknowledge and agree to abide by the terms of this returns policy.